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Neighborhood and Community Services Director

Company: City of Tacoma
Location: Tacoma
Posted on: September 22, 2022

Job Description:

Position Description

The City of Tacoma is recruiting candidates for the executive position of Neighborhood and Community Services (NCS) Director. The NCS Director is a key member of the City's Executive Leadership Team with a critical leadership role in advancing the City's community development strategies.

**This position is open until filled, applications received by August 10, 2022 will receive first consideration.**

The NCS Director will have the opportunity to make a meaningful difference in the City of Tacoma by advancing the department's work to build healthy and successful neighborhoods and households through community problem solving, code compliance, funding human services, and partnering with community members to facilitate safe, clean, and attractive neighborhoods.

The NCS Director has a broad range of strategic, analytical, administrative, and project management duties. Under the direction of the City Manager or Deputy City Manager, the Director position:

  • Directs and evaluates priorities, work programs, and resources within the department. Supervises, evaluates performance and provides training and professional development to assigned personnel.
  • Oversees the development and administration of a biennial budget in excess of $43M.
  • Leads and delivers on departmental racial equity transformation strategy.
  • Oversees and assists with research and development to recommend policies and implement equitable human services programs in alignment with City Council priorities.
  • Leads the City's strategy and efforts to address homelessness.
  • Oversees and assists with research and development for regulatory codes and compliance for codes such as Noise Code, Minimum Building and Structures Code, Rental Housing Code, Chronic Nuisance Code, etc.
  • Provides strategic oversight to ensure equitable service delivery in all programmatic areas, including development and oversight of significant public resources.
  • Assists and advises the City Manager on policy or program options to address or resolve complex community or organizational issues in a highly charged political environment.
  • Collaborates with internal and external stakeholders to research, prepare and present complex briefing documents and highly technical information for a variety of audiences, including those with lived experience; local, state and federal organizations and elected officials; senior executive leaders; community partners; and/or nonprofit organizations. Ideal Candidate
    The top candidate for this position should:

    • Exhibit a high degree of understanding and performance in areas that include homelessness and other human service policy development and delivery, municipal operations, strategic planning, community development, government contract reporting and compliance, budget development and oversight.
    • Have experience developing and managing staff, building strong relationships with neighborhood and business leaders and collaborations with diverse community members and groups.
    • Be nimble by rapidly adapting to changing information and political will and stepping in to do what is needed to see a project through to completion.
    • Demonstrate resiliency, adaptability, value differences, and effectively manage conflict. City Government
      The City of Tacoma operates under the Council-Manager form of government with a Mayor and eight Council Members. The City Council appoints the City Manager, and the City Manager selects and manages the activities of Department Directors. Tacoma Public Utilities (TPU) - a City entity responsible for Power, Water, Rail operations - is managed by a Director who is appointed by a five-member Utility Board and in turn, is confirmed by the City Council. The City's 2021-2022 Biennial Budget totals over $3 billion with 3,700 employees.

      City of Tacoma Commitment to Diversity and Inclusion
      Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


      An equivalent combination to: graduation from an accredited four-year college or university with a Bachelor's degree and five or more years of progressively responsible related experience in social sciences, public administration, law or other closely related field. Requires experience in managing large and complex budgets in a sophisticated business environment. Successful candidate will have demonstrated competencies and significant accomplishments from prior work experience.

      Desirable Qualifications: Experience in municipal government operations; understands inter-governmental relationships; experience with government contracting reporting and compliance; demonstrates resiliency, adaptability, values differences, effectively manages conflict.

      Knowledge & Skills

      Organizational & Political Awareness
      Use knowledge and understanding of the organizational and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals.
      Strategic Planning
      Logically integrate various ideas, intentions and information to form effective goals, objectives, timelines, actions plans and solutions.
      Relationship Building
      Build constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.
      Communications Effectiveness
      Convey clear, timely, written and verbal, persuasive messages that positively influence the thoughts and actions of others.
      Performance Leadership
      Create and nurture a performance-based culture that supports efforts to accomplish the organizational mission and goals.

      Selection Process & Supplemental Information

      To be considered for this challenging and rewarding career opportunity, please apply online through the City of Tacoma's website and attach a detailed resume and cover letter.

      **This position is open until filled, applications received by August 10, 2022 will receive first consideration.**

      For more information, please contact Human Resources Analyst Kat Flores at kflores@cityoftacoma.org or 253-281-2558.
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      The current salary range for the director position is $148,324.80 - $190,132.80. The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.

      Communication from the City of Tacoma
      We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

      For assistance with the NeoGov application process, or questions regarding this job announcement, please contact the Human Resources office at 253-591-5400 by 4:00pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00am and 5:00pm PDT.)

Keywords: City of Tacoma, Tacoma , Neighborhood and Community Services Director, Executive , Tacoma, Washington

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