Client Service Manager II - Premier
Company: Gallagher
Location: Tacoma
Posted on: May 17, 2022
Job Description:
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures. Job
Summary: The Client Service Manager II is accountable for
delivering high quality and efficient service to both internal and
external clients through the day-to-day account management of an
assigned group of Premier Personal Lines accounts within a Zone.
This role reports directly into either the Zone Client Service
Director or the Premier Client Service Supervisor. The Client
Service Manager II directly contributes to key business outcomes
such as client retention, client satisfaction, enhancing AJG's
value to our clients and prospects, achieving operating/margin
targets and fostering a culture of performance and continuous
improvement. Primary Areas of Focus:
- Delivers high quality client service consistent with AJG
operational standards and practices --- Manages an assigned book,
but also provides support to their peers' accounts, as necessary,
in a pooled environment.
- Responsible for meeting assigned monthly sales goal.
- Supports the business priorities of Branch Managers, Production
team members and the Client Service function
- Consistently achieves or exceeds operational productivity and
performance metrics
- Successfully and profitably manages an assigned group of client
accounts
- Builds relationships with existing clients by providing
exceptional ongoing customer care
- In partnership with the Production team, takes a leadership
role in the renewal process, ensuring that the best possible
solution is delivered to the client in a high-quality and timely
manner
- Secures existing business and drives the sale of additional
services and lines of coverage
- Cultivates relationships with the buyer in the client
organization as well as with day-to-day client representatives and
buyers
- Resolves issues quickly in a manner that's appropriate for both
the client and the Branch
- Establishes effective relationships with markets, knowing which
markets to use for certain risks, etc.
- Manages to defined service timelines and processes
- Leverages systems, services and resources to execute work as
effectively and efficiently as possible
- Supports one or more Producers and/or Account Executives and is
the first line of contact when the Producer or Account Executive is
not available
- Leads appropriate resources to address the client's risk
management needs --- Escalates issues to Client Service Director or
Client Service Supervisor as appropriate
- Coaches Client Service Associates through continuous learning,
honest feedback, and strong talent development
- Executes on best practices, processes, leveraging existing
systems and shared services
- Conducts periodic audits to ensure compliance to standards and
service levels; Consistently adheres to service timelines and
professional standards Required:
- Bachelor's degree with 3+ years client service and/or claims
management experience -OR- High School degree/GED with 8+ years
client service and/or claims management experience.
- Property & Casualty Insurance License.
- Proficiency in Microsoft Office.
- Able to travel up to 25% of the time Preferred:
- Strong written and verbal communication skills
- Proficient in using technology as a tool to maximize
productivity and quality
- Previous experience managing client relationships
- Insurance knowledge - P&C experience preferred U.S.
Eligibility Requirements:
- Interested candidates must submit an application and resume/CV
online to be considered
- Are you 18 years of age or older or can you demonstrate legal
capacity to enter a contract?
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
work authorization
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure Gallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more. Gallagher believes that all persons are entitled
to equal employment opportunity and does not discriminate against
nor favor any applicant because of race, sex, color, disability,
national origin, religion, creed, age, marital status, citizenship,
veteran status, gender, gender identity / expression, actual or
perceived sexual orientation, or any other protected
characteristic. Equal employment opportunity will be extended in
all aspects of the employer-employee relationship, including, but
not limited to, recruitment, hiring, training, promotion, transfer,
demotion, compensation, benefits, layoff, and termination. In
addition, Gallagher will make reasonable accommodations to known
physical or mental limitations of an otherwise qualified applicant
with a disability, unless the accommodation would impose an undue
hardship on the operation of our business. #LI-JC1
#PLLP22Additional Information
Keywords: Gallagher, Tacoma , Client Service Manager II - Premier, Executive , Tacoma, Washington
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