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Entertainment Manager

Company: Great Wolf Resorts
Location: Centralia
Posted on: May 14, 2022

Job Description:

Position SummaryAt Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.Essential Duties & ResponsibilitiesBe visible around the lodge and at events to act as the "Host/Face of the lodge"Provide training and coaching for Pack to engage and entertain guests.Provide coaching around performance and entertainment skills.Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)Evaluate guest flow and make recommendations to improve operating hours and show / activity schedulesParticipate and provide feedback on corporate projects (new character event development, training tools, etc)Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.Participates in the Manager-On-Duty (MOD) program and executes dutiesServes as backup to Guest Service Manager as neededElevate & perform all branded experiences consistently according to Family Tradition procedures.Responsible for all aspects of Character Appearances and Entertainment at the propertyProvide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functionsWillingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off siteEnsure a safe, clean, and professional environment at all timesBasic Qualifications & SkillsHigh School diploma or equivalentRequires working knowledge of Microsoft Office productsMinimum 1 year previous experience in leadership or supervisory roleMust have prior experience working with childrenEvent planning knowledgeProfessional entertainment background and/or production experienceStrong Leadership and coaching skillsFlexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screenDesired Qualifications & TraitsBachelor's Degree in Performing Arts, Theater, Business, or a related fieldPrevious experience in a related fields such as Entertainment, Hospitality, or EducationCharismatic, enthusiastic attitudeAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skills-- -Physical RequirementsAbility to lift up to 50 poundsAble to sit and/or stand for long periods of timeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Resorts, Tacoma , Entertainment Manager, Executive , Centralia, Washington

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