Senior Customer Success Manager
Company: Infoblox
Location: Tacoma
Posted on: February 22, 2021
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Job Description:
Customer Service Tacoma, Washington Denver, Colorado Dallas,
Texas Phoenix, Arizona Utah, Utah Santa Clara, California Infoblox
is seeking a Senior Customer Success Manager (CSM) to join our team
in Tacoma, WA. In this role, you will onboard new accounts and
assist customer representatives onto our SaaS based products and
services. You will spur usage in the early and ongoing stages and
build high customer satisfaction. You will work with your Account
owners and the Sales Support team to proactively drive SaaS
adoption. This position will be based in the U.S. (Tacoma, WA, or
remote) and report to the Manager, Customer Success in Tacoma, WA.
As a Senior Customer Success Manager, you will be measured by your
ability to--onboard new customers and constituents,--improve
customer retention, monitor and action improvements in customer
health while promoting the rate of adoption and up-sell.--
As a creative, energetic, and self-driven professional, you
understand the unique aspects of the SaaS customer and their
business objectives. You endeavor to become a trusted partner
allowing them to meet their business objectives with Infoblox
products.--You will manage numerous customer contacts at different
stages of the customer lifecycle. You also understand all Infoblox
SaaS products in-depth and can communicate the value- add of our
products to end users.
Responsibilities:
Keywords: Infoblox, Tacoma , Senior Customer Success Manager, Executive , Tacoma, Washington
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