RN - Care Manager
Company: FRANCISCAN SYSTEM SERVICES
Location: Tacoma
Posted on: January 12, 2021
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Job Description:
Overview AboutTower Health is a strong, regional, integrated
healthcare provider/payer system that offers leading-edge,
compassionate healthcare and wellness services to a population of
2.5 million people.Together, our six hospitals and other entities
provide a full range of medical care - from prevention, screenings
and education; to the latest clinical services and surgeries
available; to rehabilitation. We also offer wellness programs and
public health services that ensure our communities are the
healthiest they can be. Our caring, highly trained physicians and
staff are committed to patient safety and patient satisfaction.Who
We AreWith more than 12,000 team members, Tower Health includes
Reading Hospital, a teaching hospital based in West Reading;
Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a
teaching hospital in Philadelphia; Jennersville Hospital in West
Grove; Phoenixville Hospital in Phoenixville; and Pottstown
Hospital in Pottstown. We also operate Reading Hospital
Rehabilitation at Wyomissing and Reading Hospital School of Health
Sciences, and we have a comprehensive physician network.
Collaboration across Tower Health enables our hospitals, providers,
leadership and staff to leverage best practices across the health
system. Our patients benefit from access to a broad range of
services - all right here in our region.Responsibilities Work to
create a safe and secure environment for patients, employees,
students, and visitors. Assist all individuals in understanding and
conveniently utilizingHospital facilities. Provide a first response
to emergency situations, and coordinate with outside emergency
personnel, like fire and police.SECURITY OFFICER:Actively
participates in the Hospital's Continuous Quality Improvement. The
Responsibility and Accountability 'meets standards' when:(1)
Demonstrates commitment to CQI by working together and acting in
the team's best interest by participating in team activities.(2)
Continuously evaluates the needs and expectations of external, as
well as internal customers and strives to improve upon or exceed
expectations.(3) Has demonstrated utilization of CQI problem
solving process.(4) Participates in CQI education such as CQI
classes, reading articles, etc(5) Demonstrates support for Hospital
initiatives and goals by performing other duties as
assigned.SECURITY OFFICERS:Exhibit professionalism in every action,
verbal communication, or written communication. Attend meetings and
in services, participates in daily huddles asassigned in accordance
with departmental policy. The Responsibility and Accountability
'meets standards' when:(1) Submit timely and accurate time
sheets.(2) Set an example to all employees by understanding and
complying with all departmental and Hospital policies and
procedures. Practice goodpersonal hygiene, proper grooming, and
adheres to departmental dress code.(3) Maintain confidentiality of
patient and fellow employee information uncovered in the course of
duty.(4) Maintain the continuity of information flow between work
shifts and among Security staff. Provide verbal updates and
maintain radiocommunications as necessary for pending issues,
emerging problems or disruptions.(5) Participate in duties related
to hospital events and other special events.(6) Demonstrates
leadership ability to train and instruct new officers or present
staff transitioning into an officer position.(7) Reports to work
with all tools required and hand off tools and equipment to
oncoming shift.SECURITY OFFICER II:Create an atmosphere of well
being and security by maintaining a regular presence throughout the
campus areas assigned. The Responsibility and Accountability 'meets
standards' when:(1) Complete, at least, two patrols of all assigned
areas during shift based on officer availability including nursing
unit rounding on campus andsatellites. Check to assure that all
doors and windows are secured in assigned areas. Inspect areas to
prevent fire, theft, or unauthorized access.(2) Monitor parking
program by controlling access to parking areas and maintaining any
gatesystems. Collect toll monies from any parking fee collection
systems that are in use. Monitor parking areas by issuing parking
notices for vehicle violations.(3) Execute heliport
responsibilities. Ensure the American Flag is displayed properly on
campus and it is in good condition. Monitor the use of visitor ID's
after designated hours of theday and employee identification badge
compliance.(4) Participate in fire drills, emergency management
drills, child abduction drills, and other special events to
practice response techniques andimplement recommended corrective
actions.(5) Respond to Code Oranges, Code Purples, Code Pinks, and
visitor control requests as needed for all hospital facilities.(6)
Document all incidents and activities relative todaily assigned
duties or directives. Devices requiring documentation are fire
inspectionsheets, panic buttons and NORA extensions, fire
extinguishers, AEDs, and elevator phones. Report malfunctioning
equipment, unsafe grounds, and other facilities problems to Call
Center or via online process.(7) Monitor employee compliance with
policies and procedures established for their safety and security
while commuting around campus. Respond to Code Oranges, Code
Purples, Code Pinks, and visitor control requests as needed for all
hospital facilities.SECURITY OFFICER III:Demonstrates ethical
behavior. The Responsibility and Accountability 'meets standards'
when:(1) Demonstrates awareness of health and wellbeing in the work
place by completing educational offerings and practicing standard
precautions and use of PPE.(2) Demonstrates fiscal responsibility
by making responsible use of time, tools, supplies, and equipment
on the job.(3) Demonstratessocial responsibility by respecting the
rights and privacy of patients, staff, visitors and physicians.(4)
Demonstrates compassion by treating others with respect, avoids
being judgmental, takes time to listen and react with
understanding.(5) Demonstrates integrity by working in a
professional, competent manner, being responsible and dependable
while taking pride in performance of job duties.(6) Demonstrates
excellence by performing quality work, maintains a positive outlook
and strives for continuing quality improvement.(7) Demonstrates
justice by abiding by Hospital policies and procedures, maintaining
ethical behavior, and being accountable for conduct.SECURITY
OFFICER IV:Demonstrates punctuality and good attendance. The
Responsibility and Accountability 'meets standards' when:(1)
Adjusts schedule to accommodate Hospital needs and special events
when required.(2) Reports to work on time and is ready for duty in
accordance with department Tardy policy.(3) Plans in advance for
special days off, does not abuse time.(4) Gives adequate notice to
supervisor when calling in sick or late, according to Hospital
standards.(5) Maintains acceptable attendance record consistent
with Hospital and department policy.(6) Ensure the accuracy of
personal time through the proper use of the Kronos application by
swiping in and out correctly, including OT reconciliation.(7)
Ensure proper notification to supervision for reconciliation of
timecard.SECURITY OFFICER V:Provide a good first impression of the
Hospital for patients and visitors. Assist patients, visitors, and
employees in navigating through the Hospital's facilities. The
Responsibility and Accountability 'meets standards' when:(1)
Control traffic situations that may cause an accident or traffic
jam. Coordinate the temporary closure of facilities or public areas
due to malfunction, accidents, construction, maintenance, or
inclement weather. Effectively re route patients and visitors to
their destinations.(2) Tactfully and politely answer general
questions about Hospital services, special events, or facilities.
Provide escorts or wayfinding to any visitor or patient in need.
Provide a first response to car trouble. Jump a dead battery,
assist a stranded driver in obtaining towing or repair services.(3)
Assist individuals in finding safe and convenient parking on
campus. Assist handicapped, disabled, and physicallychallenged
individuals in finding a wheelchair, litter, or other ADA equipped
devices.(4) Monitor patient and visitor compliance to rules and
regulations provided for their safety and comfort, such as smoking,
cell phone use, etc. Unlock and lock doors for staff that may have
lost or forgotten identification badge or keys.(5) Assist with
salting, cinders, and snow removal when conditions warrant.(6)
Maintain sensitivity to the age or ethnic related preferences of
patients, staff, and visitors.(7) Participate in the process of
receiving and releasing bodies in the morgue.SECURITY OFFICER
VI:Serve first as a deterrent, and then, when necessary, take steps
to protect patients, staff, and visitors from aggressive or violent
behaviors. TheResponsibility and Accountability 'meets standards'
when:(1) Lead other patient care staff in subduing aggressive or
violent patients, visitors, or fellow staff.(2) Staff assigned
posts when credible threats of violence are received including
lockdowns and patient and visitor controls.(3) Investigate reports
of suspicious persons, unusual circumstances, or criminal acts.(4)
Maintain accurate records of all calls for assistance or reports of
a crime.(5) Maintain a rapport with local fire and police
departments, andexercise good judgment in emergency interactions
with them.(6) Provide a first response to fires, disasters or other
emergencies. Initiate emergency calls to Security Command Center
for fire and police. Provide outreach to the local campus, and all
satellites when necessary.(7) Exercises good communication and
conflict management skills to diffuse angry or upset
individuals.All activities must be in compliance with Equal
Employment Opportunity laws, patient confidentiality, and other
Federal, State and Local laws and regulations, as appropriate. The
content of this job description is intended to describe the general
nature and level of work expectations performed by incumbents in
this classification. They are not intended to be an exhaustive list
of all position duties required and performed by the incumbent in
the role. Nothing in this job description restricts management's
right to assign or reassign duties and responsibilities to this job
at any time. This document does not create an employment contract,
implied or otherwise. It does not alter the 'at will' employment
relationship between the company and the employee. The organization
has the right, at its sole discretion, based on business and
patient needs, to alter or change the expectations at any
time.Qualifications EDUCATION REQUIREMENTSHigh School Diploma or
GEDEXPERIENCERelevant ExperienceCERTIFICATION AND LICENSURE
REQUIREMENTSValid Driver's LicenseREQUIRED SKILLSExcellent
Communications SkillsExcellent Interpersonal SkillsMicrosoft
ExcelMicrosoft WordMicrosoft PowerPointPrepare & Give
Presentations
Keywords: FRANCISCAN SYSTEM SERVICES, Tacoma , RN - Care Manager, Executive , Tacoma, Washington
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