Service Advisor

Company: I-5 Cars
Location: Chehalis
Posted on: February 13, 2026

Job Description:

Job Description Job Description There's plenty of room to grow at I-5 Cars ! I- Cars is seeking a highly motivated and experienced Main Shop Service Advisor who is passionate about customer satisfaction and committed to delivering exceptional service. This individual will play a key leadership role in motivating, managing, and supporting our Service Technicians. The Service Advisor will efficiently coordinate, schedule, and oversee technicians’ work while ensuring accuracy and consistency in the work-order process. In this role, you will also serve as the primary point of communication for customers—providing clear quotes, updates on job status, and scheduling information to ensure a smooth and positive service experience. More Than Just a Career We believe it’s important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is fulfilling to them. When our employees are happy, WE are happy; and most importantly, our customers are happy. Our customers are our top priority and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership, and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option. We also believe in growth. We want you to become the best you can be so we can grow together. We’ve been using this mantra for over two decades, and as a result we’ve been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldn’t accomplish this without our team’s hard work and their ability to grow with us. We understand that the automotive industry is always evolving, and we will ask you to continue to evolve with us. When we work hard, and work together, anything is possible. Benefits/Perks Healthcare- medical, dental, vision, HSA 401K with employer matching contributions Employee Discounts-sales, parts, and service 100% employer paid tuition and books through Strayer University for employees and their families! Base pay Commission pays $60,000-145,000/ year 2 weeks paid vacation after 1 year, paid sick time, and 7 paid holidays Responsibilities Coordinate workflow between customers and technicians; ensure customers receive prompt, courteous, and effective service Take ownership of the customer experience by completing additional tasks that help the dealership leave a positive, lasting impression Answer technical questions regarding vehicle issues, warranties, recommended services, and repairs Maintain the Customer Success Index at or above company standards Build strong working relationships with customers, co-workers, and vendors Qualifications 2–5 years of experience as an automotive service advisor (main shop experience preferred) Strong knowledge of automotive systems, maintenance schedules, and repair terminology Proven track record in customer service and sales success Excellent communication and organizational skills Physical Requirements Standing for extended periods during customer intake and shop visits Walking the service area and shop floor frequently throughout the day Lifting or moving items up to 25–30 lbs on occasion (such as parts or small equipment) Bending, reaching, and stepping in and out of vehicles as part of inspections Operating a computer, phone, and office equipment for long stretches We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: I-5 Cars, Tacoma , Service Advisor, Customer Service & Call Center , Chehalis, Washington