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Office Clerk - Campus Public Safety

Company: Tacoma Community College
Location: Tacoma
Posted on: September 25, 2022

Job Description:

Who We Are Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. Tacoma Community College is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We know we can always do better in serving our students equitably and improving our students' successes. We are specifically focusing on better supporting traditionally underserved populations at TCC, including Black and brown men, Native Americans, Veterans, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community." Position SummaryPerform customer service duties including the issuance of parking permits and maintaining parking database, issuance of school identification cards, answering questions and phone inquiries from the public, faculty, students, and staff. This position also assists with clerical functions in the office including but not limited to filing, scanning, various word processing, and spreadsheet assignments, and data entry. Essential Functions Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the college, services and/or parking, dispatch security officers when needed. Provide photo identification cards for students, faculty and staff upon request. Issue student, faculty and staff parking permits. Process and maintain parking infractions in database. Update & maintain extensive parking database. Process restrictions on student records when necessary due to parking infractions. Perform word processing, spreadsheet and other clerical support functions. Assist in planning, organizing and coordinating aspects of the parking department. Copy, distribute and file routine paperwork. Perform other related duties as assigned. Qualifications Minimum Qualifications High school diploma or equivalent. Clerical and/or customer service experience. Intermediate experience with word processing and spreadsheet software. Conditions of Employment Successful completion of a criminal history background check prior to employment. Proof of completed COVID-19 Vaccination is required upon hiring and employment at TCC. The Successful Candidate Must Demonstrate Excellent customer service skills; including building and maintaining internal/external customer satisfaction and the ability to problem solve. An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. Ethics, integrity, and sound professional judgment. Polite telephone etiquette. Ability to handle multiple phone lines. Become familiar with campus resources and policies, campus mail, Outlook and other personnel systems such as Peoplesoft. Excellent customer service, oral, written skills and critical thinking skills. Ability to follow directions and meet the demands of the department. Ability to communicate effectively with customers both verbally and in writing. Critical thinking skills to solve problems and find information. Demonstrated background in working effectively with diverse populations in a customer service environment. Application Process Application Materials & Procedure Complete application packages must include the following Tacoma Community College online application. Cover letter and Resume. Terms of EmploymentThis is a part time hourly position scheduled Monday through Friday from 3pm - 7pm. Up to 17 hours per week. The salary is $16.00. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is available upon employment.Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Dr. Davi Kallman, Section 504 Officer, Building 7, 253-566-5157. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community CollegeHuman Resources6501 S 19th St Bldg. 14, Tacoma WA 98466www.tacomacc.edu/about/employment Benefits not applicable. 01 Which best describes your level of education? High School graduate or equiavelent. Some College. Associates degree from an accredited college or university. Bachelors degree or higher from an accredited college or university. 02 How much clerical, office or customer service experience do you possess? None Less than one year. More than one year and less than two years. More than two years and less than three years. Over three years. 03 Please describe your experience working in a customer service or clerical environment. 04 Which of the following best describes your level of proficiency with wordprocessing and spreadsheet software? None. Basic. Intermediate. Advanced. Required Question

Keywords: Tacoma Community College, Tacoma , Office Clerk - Campus Public Safety, Administration, Clerical , Tacoma, Washington

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