Digital Banking Specialist - Commercial
Company: HERITAGE BANK
Location: Tacoma
Posted on: May 24, 2023
Job Description:
Salary Range:
Level I - $18.16 - $22.70 - $27.25 per hour
Level II - $19.52 - $24.40 - $29.29 per hour
Depending on qualifications and experience Digital Banking
Specialist - Commercial I or II may be considered.
At Heritage Bank, we work hard, but we also know how important it
is to take time off to stay healthy, relax, and spend time doing
what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which
includes base salary based on the role, experience, and skill set,
along with an exceptional benefits package (medical, dental,
vision, life insurance, 401(k), community volunteer time), and
generous time off policy. Full-time team members receive a minimum
of 10 paid vacation days annually* and eight hours of paid sick
leave per month*, while also enjoying 11 paid holidays each
calendar year, and an annual float day. *pro-rated from start date,
and/or hours worked. To view Benefits Summary: Apply > Current
Openings > position > attachment
Position Overview:
Heritage Bank Currently has an exciting opportunity to join our
organization!
The digital banking specialist - commercialposition is responsible
for providing timely and accurate customer service and technical
support to internal and external customers related to Business
Online Banking, Business Mobile Banking and Mobile RDC, Remote
Deposit Capture (RDC), Online ACH origination and online wire
transfers.When performing assigned duties, ensures compliance with
operational and regulatory policies, and procedures to mitigate
risk.
Preferred geographical location is Tacoma, WA. Depending on
experience, the position may be filled in Lynnwood, WA.
The successful candidate will be able to:
- Research and responds to internal and external customer
inquiries via email, phone or in person.
- Protect and maintain confidentiality with all customer
financial data when handling customer requests and
transactions.
- Acquire knowledge to set-up, implement and maintain business
online banking, and Business RDC customers.
- Acquire knowledge to assist in providing installation, training
and support to business online banking customers, i.e., ACH
origination, wires, positive pay and RDC remotely using Computer
Sharing Software and over the phone.
- Reconcile assigned general ledger and bank control accounts in
a timely and accurate manner.
- Acquire knowledge and adhere to departmental procedures,
programs, products, services and Reg E requirements, to ensure
compliance with industry rules and regulations.
- Gain working knowledge of, and ensure bank activities are
performed in compliance with, all state and federal banking laws
and regulations applicable to assigned area.
- Contribute to the success of the department with willingness to
share in all department responsibilities, as required or
assigned.
Requirements:
- High School Diploma or equivalent required. Coursework and/or
certification in business or accounting, relevant education -
preferred.
- Level I - A minimum of 1 year recent customer service, data
entry, clerical and/or office support experience, demonstrating
working knowledge of general office administration practices and
procedures- required.
- Level II - 2 years recent experience in bank operations,
electronic / digital banking and/or retail banking, which includes
working knowledge and proficiency in online / mobile banking, RDC,
EFT processing and regulatory compliance in a financial services
industry - required.
- Recent experience in Electronic / Digital Banking with working
knowledge and understanding of Online Banking, Mobile Banking, RDC,
EFT processing and regulatory compliance - preferred.
- Equivalent combination of education and experience may be
considered.
- Provides high level of quality service for internal/external
customers; responds to customers' needs, questions and concerns in
an accurate, effective, and timely manner.
- Ability to provide clients with information and data, as well
as gain their trust and respect while maintaining personal
composure when confronted with a difficult situation and/or
customer. Ability to escalate to next level management.
- Effective oral and written communication skills with the
ability to communicate technical issues over the phone, in person
and via email; and ability to read, write, speak, and understand
English well.
- Detail oriented with organizational, problem-solving, data
review and time management skills; with the ability to manage
multiple assignments, and reporting requests ensuring that
priorities are set and commitments and deadlines are met.
- Basic understanding of debit/credit relationships and
negotiable instruments; general math skills to balance accounts and
locate routine and non-routine mathematical errors, to process
debits and credits accurately, and adhere to customer
instructions.
- Ability to learn and gain an understanding and apply
principles, procedures, requirements, regulations, and policies
related to assigned area, as well as gain working knowledge of the
Bank's policies, procedures, products, and services.
- Unquestionable integrity in handling sensitive and confidential
information required.
- Working knowledge of office administration practices and
procedures.
- Basic knowledge of MS Office products (Word, Excel, Outlook),
with the ability to learn and adapt to new technologies
quickly.
Working Environment/Conditions:
- Climate controlled office environment.
- Work involves being able to concentrate on the matter at hand
under sometimes distracting work conditions and frequent
interruptions during the day.
- Work requires willingness to work a flexible and/or rotating
schedule, remotely and or extended hours, as needed.
Physical Demands/Effort:
- Work may involve the constant use of computer screens, reading
of reports, and sitting throughout the day.
- Ability to operate a computer keyboard, multi-line telephone,
photocopier, scanner, and facsimile which often requires dexterity
of hands and fingers with repetitive wrist and hand motion.
- Typically sitting at a desk or table; intermittently standing,
stooping, bending at the waist, kneeling or crouching to file
materials.
- Occasional lifting 5 - 10 lbs. (files, boxes)
The above statements are intended to describe the general nature
and level of work being performed and are not an exclusive list of
all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran status,
disability, or any other basis protected by applicable law.
Job applicants have certain legal rights. Please click here for
information regarding these rights.
If you need assistance completing the online application, please
email: HBRecruiting@HeritageBankNW.com
Salary Range Disclaimer
The base salary range represents the min, mid and max of Heritage
Bank's salary range for this position. Actual salaries will vary
depending on factors including, but not limited to, qualifications,
experience, and job performance. The range listed is just one
component of Heritage Bank's total compensation package for full
time and part time employees. Depending on position, other total
compensation rewards may include, monthly, quarterly or annual
incentive, and/or bonuses.
##JobCategory:Information Technology / Systems##
##Street:3615 Pacific Avenue##
##City:Tacoma##
##State:WA##
##ZipCode:98418##
##Internal:false##
Keywords: HERITAGE BANK, Tacoma , Digital Banking Specialist - Commercial, Accounting, Auditing , Tacoma, Washington
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