Collection Specialist - Financial Pacific Leasing

Company: Umpqua Bank
Location: Tacoma
Posted on: November 25, 2022

Job Description:

Umpqua Bank Collection Specialist - Financial Pacific Leasing in Tacoma , Washington Job PurposeResponsible for individual results on assigned portion of the 1-30-day delinquent accounts.ESSENTIAL DUTIES AND RESPONSIBILITIESCommunicates with lessees that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.Negotiates payment arrangements with the customers to ensure timely payment.Responsible for individual/group monthly delinquency goals.Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.Prepares status worksheets, buyouts and amortization schedules.Understands and utilizes company system and use of the phone dialer.Understands and utilizes system status coding.Prepares requests for Fair Market Values.Prepares Repossession Packets then refers them to the Asset Management department.Works with customer's and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.Prepares demand letters when necessary.Notifies supervisor of any significant situations which may cause harm or loss to the company.Demonstrates compliance in assigned job function and applies to designated job responsibilities.Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.Provides highest level of customer service to all lessees, vendors, brokers and staff.Assists and supports other staff as needed.Regular and predictable attendance and punctuality.Performs all other duties as assigned by management.SUPERVISORY RESPONSIBILITIES NOREQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be a high school graduate or equivalent.

Keywords: Umpqua Bank, Tacoma , Collection Specialist - Financial Pacific Leasing, Accounting, Auditing , Tacoma, Washington