Collections Billing Specialist
Company: Better Business Bureau Great West + Pacific
Location: Tacoma
Posted on: May 17, 2022
Job Description:
About Better Business Bureau: For more than 100 years, BBB has
been helping people find businesses, brands, and charities they can
trust. There are thousands of free and subscriptions websites that
offer a range of information, including reviews, reports,
directories, listings, and gripe sites. BBB is the one place you
can find it all. BBB's mission is to be the leaders in advancing
marketplace trust. BBB's vision is an ethical marketplace where
buyers and sellers can trust each other.As a Collections Billing
Specialist, you will serve as the point of contact for our
accredited businesses regarding all invoicing matters.This is the
job for you, if---
- You are interested in a meaningful job working at a mission
based, not-for-profit organization.
- You have STRONG conversational communication skills.
- You thrive in a role that requires strong multi-tasking skills
within a fast pace setting with attention to detail.
- You have great time management skills.
- You have proven success in collections and account retainment
- You possess outstanding business to business
relationship-building skills
- You are adaptable to any situation that comes your wayAs a
Collections Billing Specialist, you will---
- Be responsible for collecting past due monthly and annual
payments while retaining businesses through positive customer
relationship building.
- Building rapport with accredited businesses within your
assigned caseload while handling cancel requests, declines and
invalid payments and offering payment options as a retention
tool.
- Resolve client-billing concerns.
- Utilize strong listening skills and probing techniques to build
trust and value with all accounts.
- Promote the value of our services by properly aligning the
benefits with the needs of our businessesWhat we are looking for---
- Minimum of a High School Diploma
- 2-4 years in customer service-related position with a strong
focus in collections
- Positive attitude and high degree of professionalism
- Ability to work independently to adapt to a fast-changing
environment.
- Intermediate computer proficiency, including familiarity with
Microsoft 365 products
- Experience in a telework environment is preferred but not
requiredIn case you were wondering---If you are looking for an
organization with a progressive culture, a position that will
challenge you, a team you can laugh with then this is the
opportunity for you! We pride ourselves on providing a coaching
culture for our team members and we are invested in their
professional development. Most importantly, you will be joining a
team that embodies our five values: Trust, Respect, Integrity,
Teamwork and Excellence!
- Medical, Dental, and Vision Insurance Plans (base plans with
premiums 100% paid for by BBB)
- 100% employer-paid life and long term disability insurance
- Optional insurance plans (short term disability, additional
life, accident, etc)
- Paid Time Off (PTO) as of your date of hire
- Paid holidays, plus your birthday off with pay
- Safe Harbor (immediate vesting) 401(k) plan with up to 6%
company match
- Hybrid work model - combination of remote work from home and
report to the Tacoma office as needed At BBB, we embrace diversity
and strive to create an inclusive environment that provides all
team members the opportunity to thrive. We foster a culture in
which our differences are celebrated; our differences is what makes
us a Better Business! We are proud to be an Equal Employment
Opportunity and will not discriminate based on race, color, gender,
gender identity, religion, sexual orientation, national origin,
age, marital status, disability status, citizenship status, veteran
status, or any other characteristic prohibited by Local, State, or
Federal law. Discrimination, retaliation, or harassment based upon
any of these factors is inconsistent with our core values and will
not be tolerated
Keywords: Better Business Bureau Great West + Pacific, Tacoma , Collections Billing Specialist, Accounting, Auditing , Tacoma, Washington
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