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Financial Pacific Leasing NPA Collector (Federal Way)

Company: Umpqua Bank
Location: Tacoma
Posted on: September 15, 2020

Job Description:

Financial Pacific Leasing is seeking an NPA Collector to join our team in Federal Way! This role is responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Companys interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity, i.e. call volumes, in order to properly service portfolio. Essential Job Function Communicates with Lessees that are 91-120-days past due (NPA additions), by telephone, mail and personal contact. Responsible to meet and exceed goals (specifically NPA). Responsible for making resolution arrangements when accepting less than total due. Assists in negotiating and resolution of insurance issues on delinquent 91-120-day accounts. Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees. Collects and resolves ending residuals prior to NPA. Prepares repossession authorization packets as needed. Meets individual call volume as assigned by management and calls are made in a professional manner. Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management. Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company. Provides highest level of Customer Service to all lessees, vendors, brokers and staff. Maintains confidentiality of all company information. Develops and maintains positive relationships with all Financial Pacific Company managers and staff. Assists and supports other staff as needed. Regular and predictable attendance and punctuality. Performs all other duties as assigned by management. Qualifications Must be a high school graduate or equivalent Previous collection experience required Ability to multi-task Detail oriented Good communication skills Perks and Benefits Excellent benefits package Paid Time Off (PTO) 401(k) company match Paid holidays Employer-paid Employee Assistance Program (EAP) Flexible Spending Account (FSA) Voluntary Benefits, i.e. LTD, STD, LTC, and Life and AD & D Insurance. Recognition program Monthly incentive perks Thriving company culture Up to 40 hours of volunteer time allotted each year No relocation offered. Please do not call about this job. Financial Pacific Leasing & Umpqua Bank are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing. About Us Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry, and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal-oriented environment.

Keywords: Umpqua Bank, Tacoma , Financial Pacific Leasing NPA Collector (Federal Way), Accounting, Auditing , Tacoma, Washington

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