Community Health Worker - Remote in WA
Company: UnitedHealth Group
Location: Tacoma
Posted on: May 7, 2024
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Job Description:
If you are located within the state of Washington, you will have
the flexibility to telecommute (work from home) as you take on some
tough challenges.*
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
The Community Health Worker in the Optum at Home program acts as a
liaison for DSNP and CSNP members to ensure appropriate care is
accessed, home and social assessments are completed, resources
leveraged, and education provided. They work as part of a care team
including a Nurse Practitioner, Case Manager (Behavioral Health
Advocate or Registered Nurse), Care Navigator, and other supporting
team members. The CHW assesses functional, social, and behavioral
needs of members and collaborates to develop and implement
solutions through telephonic outreach and consultations, and
interdisciplinary team activities.
The CHW's primary role is to re - engage members with the health
model, who are historically unable to reach. The CHW provides
assessments of social and functional health issues affecting
chronically ill and high - risk patients. The CHW works in
collaboration with a multidisciplinary team to identify and access
services to close care gaps and improve quality of life of OAH
members. They help to manage health problems by coordinating health
care services for these members in accordance with State and
Federal rules and regulations. Ongoing care and management of
members is conducted in collaboration with other care team members
and includes scheduling of follow up clinician visits with member
agreement.
This position is full-time, Monday - Friday. Employees are required
to work our normal business hours of 8:00 AM - 5:00 PM including
the flexibility to adjust schedule based on member's needs.
We offer 4 weeks of paid training. It will be combined trainer -
led and precepting. The hours of training will be during the normal
scheduled shift. Training will be conducted virtually from your
home.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Locate, outreach and engage members within the community that
clinicians and care navigators have not been able to reach; create
a positive experience and relationship with the member
Assesses functional and social needs of members and collaborates to
develop and implement solutions with the frequency established in
the model of care
Work collaboratively the multidisciplinary team to engage resources
and strategies to address medical, functional, and social barriers
to care
Works closely with clinicians to help bridge the gap for these
previously un - engaged members and members with whom contact was
lost
Completely and accurately document in patient's electronic medical
record
Provide patients and family members with education regarding the
need for follow up as appropriate during each patient visit
Actively participate in organizational quality initiatives
Participate in collaborative multidisciplinary team meetings to
optimize clinical integration, efficiency, and effectiveness of
care delivery
Demonstrate a commitment to the mission, core values and goals of
UnitedHealthcare and its healthcare delivery, including the ability
to integrate values of compassion, integrity, performance,
innovation, and relationships in the care provided to our
members
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Valid driver's license
Access to reliable transportation that will enable you to travel to
client and / or patient sites within a designated area, if
needed
Ability to travel up to 10% of the time for field - based work, if
needed
Experience in working with diverse care teams
Intermediate level of computer experience with the ability to
navigate a Windows environment
Ability to work any shift between the hours of 8:00 AM - 5:00 PM
from Monday - Friday including the flexibility to adjust schedule
based on member's needs
Must be 18 years of age OR older
Preferred Qualifications:
3+ years of experience in working with at risk populations
Field - based experience
Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home
Health Aide, OR Medical Assistant
Bilingual fluency in English and Spanish
CHW Certification
Experience with working in managed care
Knowledge of Medicare / Medicaid population
Telecommuter / work from home experience
Telecommuting Requirements:
Reside within the state of Washington
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Soft Skills:
Washington Residents Only: The hourly range for this is $19.47 -
$38.08 per hour. Pay is based on several factors including but not
limited to---local labor markets, education, work experience,
certifications, etc.---UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for At UnitedHealth
Group, our mission is to help people live healthier lives and make
the health system work better for everyone. We believe everyone-of
every race, gender, sexuality, age, location, and income-deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, Tacoma , Community Health Worker - Remote in WA, Healthcare , Tacoma, Washington
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