Operations Manager
Company: Sprague Pest Solutions
Location: Marysville
Posted on: May 9, 2024
Job Description:
Description:Service Center Operations ManagerBeing an Operations
Manager for Sprague Pest Solutions means reinforcing Sprague's
commitment to uncompromising service and upholding the values of
consistency, accountability, respect, and teamwork. Operations
Managers supervise service technicians and support sales personnel
to achieve performance, quality, and growth goals. The Operations
Manager trains, coaches, and develops technicians to deliver
highest quality pest management service to clients.:
- Train technicians to locate, identify, destroy, control, and
repel pests
- Review routing and scheduling for improvements to
efficiency
- Partner with clients and provide support to technicians to
resolve service problems, ensure complaints are responded to timely
and follow-up steps are taken
- Inspect technician's vehicles and route work to ensure
standards are met for safety, cleanliness, quality, and
service
- Work with branch manager, sales personnel, and technicians to
prepare client bids for special services, including fumigation and
bird work
- This position will support the greater Medford marketPests pose
a serious threat to public health and our world's food supply.
Food-borne illnesses as a result of bacteria transmitted by pests
sicken millions of people annually. Sprague's highly trained and
dedicated team is driven to design and deliver pest management
programs using the latest technology and products to safeguard
people, property, and food, and leave the smallest environmental
footprint.Working for Sprague means passionately delivering
uncompromising service. We focus on our commitment to our clients
and ourselves; consistency, accountability, respect; teamwork among
co-workers, our clients, and the community; and environmental
responsibility in our approach to pest prevention.Requirements:Must
haves for this job:
- High school diploma or equivalent
- Valid Driver's License and Satisfactory Motor Vehicle
Record
- Attention to detail and high standards of work quality
- Hunger for knowledge and professional development
- Competitive approach to both individual and team
performanceNice to haves for this job:
- 3+ years' experience in pest management
- 2+ years' experience in managing people and business
operations
- 1+ years' experience in customer service, retail, food service,
or hospitality
- Pest control, industrial, or safety certificationsWhat you'll
get working here:
- Salary: $67,725-70,000 salary plus incentives
- A take-home service vehicle with gas card
- Company-provided phone, laptop, uniforms, and safety
equipment
- On-the-job training and licensing
- Pride in your work and the Sprague mission
- A supportive team environment based on family values
- Unlimited growth opportunities, with tuition assistance and
leadership trainingBenefits:
- Health, Vision, Dental Insurance within 30 days of hire
- 401K after 1 year, with 100% match up to 3% plus 50% match up
to 6%
- Paid time off: Personal time available day 1, holiday and
vacation time after 90 days
- Childcare assistance and college savings planAll offers of
employment are contingent upon a satisfactory motor vehicle record
report that is checked annually.Sprague Pest Solutions is an Equal
Opportunity employer and promotes diversity through a culture of
inclusion and opportunity. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, gender identity,
national origin, disability, veteran status, or any other
characteristics protected by law. We are a drug and smoke-free
environment.In compliance with federal law, all persons hired will
be required to verify identity and eligibility to work in the
United States and to complete the required employment eligibility
verification form upon hire.Detailed Job Description:Position
SummarySupervise service personnel and support sales personnel to
achieve performance, quality and growth goals. Passionately
delivering uncompromising results through the work of
others.Essential Duties and Responsibilities
- Interact with customers and provide support to technicians to
resolve service problems, ensure client complaints are responded to
timely and follow-up steps are taken.
- Seek out potential clients, build route density for technician
routes, working with technicians and sales to find new prospective
clients, and look for ways to add value to existing clients.
- Review routing and scheduling for improvements to
efficiency.
- Perform Quality Assurance audits at client sites.
- Coach Service personnel to achieve performance goals.
- Communicate and train technicians on new programs, processes
and equipment.
- Ensure that all assigned routes are completed which may require
completing pest prevention service route work to fill in for
vacations, vacancies, etc.
- Train technicians to locate, identify, destroy, control, and
repel pests. Use knowledge of pests' biology and habits, along with
pest management techniques such as applying chemicals, setting
traps, operating equipment, and modifying structures to alleviate
pest problems.
- Assist in maintaining and monitoring inventory of supplies
within standards
- Complete vehicle inspections of technicians to ensure proper
inventory levels of tools, equipment and materials, and ensure
equipment is properly maintained and safety requirements are
met.
- Prepare client bids for special services, including fumigations
and bird work.
- Work flexible schedule as required to meet client expectations,
including weekends and evenings. Occasional overnight travel may be
required.
- Ensure technicians and self are working in a safe manner and
adhering to OSHA, state requirements, and Sprague policies and
procedures and maintaining and utilizing required safety equipment
when providing pest management services.
- Ensure technicians and self-maintain a clean company vehicle,
comply with DOT and company guidelines, operate vehicle safely and
legally and according to company guidelines and represent Sprague
by keeping vehicle clean and in good repair.
- Complete paperwork and electronic reporting on PDA accurately
and timely. Provide information to Service Center as required,
including synching PDA daily.
- Ensure technicians and self participate fully in training
opportunities provided to enhance knowledge and to meet
requirements for licensing.
- Ensure technicians and self represent Sprague by wearing clean
company uniforms and appropriate footwear, maintaining personal
hygiene and facial hair standards at all times.Qualifications and
RequirementsTo perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Knowledge, Skills and Abilities
- Knowledge of federal, state, industry, and local regulations as
well as proficiency in the use of all safety equipment and
procedures.
- Behaves consistently and predictably; is reliable, responsible
and dependable in fulfilling obligations; diligently follows
through on commitments and consistently meets deadlines.
- Diligently checks work to ensure that all essential details
have been considered; notices errors or inconsistencies, and takes
prompt, thorough action to correct errors.
- Projects a professional image of oneself and the organization;
demonstrates a positive attitude towards work; takes pride in one's
work and the work of the organization.
- Is friendly, pleasant, courteous, and professional when dealing
with internal or external clients. Promotes cooperation, building
teamwork, and resolving conflict.
- Is able to perform effectively even with minimal direction,
support, or approval and without direct supervision. Is able to set
priorities and takes responsibility for accomplishing work goals
within accepted timeframes.
- Adapts quickly to change and works under tight deadlines. Is
cooperative, willing to share knowledge, cross-train, & take on
additional responsibilities. Must be willing to work extended hours
and weekends when necessary.
- A self-starter who effectively organizes own work and completes
on timely basis. Acts dependably to get things done right the first
time. Considers positive and negative consequences before acting.
Demonstrates a sense of urgency and takes initiative when
necessary.
- Is able to successfully grasp new materials and pass state
licensing exams and requirements.
- Able to learn and use computer and computer-based applications
such as Learning Management System, PDA, Pestpac and e-mail.
- Behaves in accordance with Sprague's Commitment, Code of
Ethics, Environmental Philosophy and Vision; follows company
policies and procedures.Education and/or Experience
- Stable job history with experience in a physically demanding
job
- 3+ years' experience in pest management and/or 2+ years'
experience in managing people and business operations and/or 1+
years' experience in customer service, retail, food service, or
hospitality
- High school diploma or equivalent (required)
- Education and training beyond high school (preferred)
- Current pesticide license in all categories (preferred for
hire, but will train)Language SkillsAbility to read and write
reports, business correspondence, and procedure manuals. Ability to
interact tactfully and positively with Sprague staff and
management. Ability to maintain a high level of confidentiality.
Ability to speak effectively to clients or Sprague
employees.Mathematical SkillsAble to calculate figures and amounts
and add, subtract, multiply, and divide with whole numbers,
fractions, decimals, and percents; calculate averages, ratios,
proportions and rates; convert decimals to fractions; convert
fractions to percents.Reasoning AbilityPossesses sufficient
inductive and deductive reasoning ability to perform job
successfully; critically reviews, analyzes, synthesizes, compares
and interprets information; draws conclusions from relevant and/or
missing information; understands the principles underlying the
relationship among facts and applies this understanding when
solving problems.Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to
stand; walk; sit; use hands to finger, handle, or feel; reach with
hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and
hear. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. The employee is
required to regularly drive a company vehicle between client sites
and will be required to maintain a DOT certificate, CDL and
Hazardous Materials endorsement.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Work is performed in a variety of client settings that
will include exposure to seasonal weather, damp and/or dusty
locations, freezing conditions and hot conditions with temperatures
over 120 degrees. There are frequent employee and client contacts
and interruptions in person and via the telephone during the day.
The noise level in the work environment is moderate.W. B. Sprague
Company Inc. reserves the right to revise or change job duties and
responsibilities as the need arises. This position description does
not constitute a written or implied contract of
employment.Compensation details: 67000-70000 Yearly
SalaryPIfa2749d03b9f-35196-34267613
Keywords: Sprague Pest Solutions, Tacoma , Operations Manager, Executive , Marysville, Washington
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